> For the complete documentation index, see [llms.txt](https://docs.hits.ai/terms-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hits.ai/terms-en/terms-en/2026.11.04.md).

# HyperLab Terms of Service (November 4, 2026)

Effective Date: November 4, 2026

### 1. Purpose

These Terms of Service is intended to regulate the rights, duties, and other necessary matters between HITS Inc. (hereinafter referred to as 'the Company') and the users in the use of HyperLab (hereinafter referred to as 'the Service') provided by the Company.

### 2. Definition of Terms

1. HyperLab (or Service) : Refers to all services implemented and provided by the Company for customers, including researchers in drug development, such as services providing artificial intelligence prediction models and collaborative spaces, services supporting bio and drug development research based on conversational artificial intelligence, and the discovery of active compounds (Hit Compounds), generation and synthesis of molecules, and delivery of results.
2. Hyper Screening X (or HS-X) Service: Refers to a type of service that discovers active compounds (Hit Compounds), generates and synthesizes molecules, and delivers the results according to user orders.
3. Customer : Refers to individuals or groups, including companies, nonprofit research institutes, universities, etc., using HyperLab. This is not limited to specific organizations; any individual organization can also subscribe and use the service. In this case, the group or its representative is considered the customer.
4. Member : Refers to a person who has been granted the right to use HyperLab under the management of the customer, categorized as either an administrator or a general member based on the authority granted by the customer.
5. Administrator (hereinafter also referred to as 'Lab space Owner') : Refers to the customer themselves or a member representing or acting on behalf of the customer who can use all management functions of the Lab space (including the purchase, change and cancellation of Plans and Credits, the invitation of members, etc.) and can terminate the HyperLab service agreement.
6. General Member : Refers to a member who uses HyperLab without special management authority.
7. User : Refers collectively to customers and members, the parties using this service.
8. Account : Refers to a specific string required for member identification and service use, combined with the group name or domain determined by the user.
9. Lab space: Refers to a virtual laboratory space created to use the services of HyperLab.
10. Small Molecule Discovery Lab space : Refers to a type of Lab space that supports drug development research, such as the discovery of active compounds and generation of molecules, through artificial intelligence prediction models, collaborative spaces, the HS-X service, etc.
11. Bio Co-Scientist Lab space : Refers to a type of Lab space that supports bio and drug development research in such a manner that, when a user enters a query or instruction in a conversational format, artificial intelligence generates a response and, where necessary, performs computations such as protein structure prediction, binding prediction and data analysis and provides the results.
12. Project : Refers to an individual unit of work in which a user performs research, analysis, drug development for specific indications, etc. in a Lab space.
13. Data : Refers to all materials, including protein and compound information, Conversation Content and computation results, entered, uploaded or produced by users in the Lab space.
14. Conversation Content : Refers to all information entered by a user in the Bio Co-Scientist Lab space, such as queries, instructions and files (hereinafter 'Input'), and all results generated and provided by the Service in response, such as responses and computation results (hereinafter 'Output').
15. Paid Services : Refers to services provided by the Company for a fee, including subscription∙use tickets, tokens and Hyper Screening Points of the Small Molecule Discovery Lab space and paid Plans and Credits of the Bio Co-Scientist Lab space.
16. Hyper Screening Points : Refers to usage units purchased by users to run the Hyper Screening function in the Small Molecule Discovery Lab space. Other functions of the Small Molecule Discovery Lab space are used with tokens under Article 13.
17. Plan : Refers to a usage product of the Bio Co-Scientist Lab space subscribed to on a per-user basis, for which available functions, provided usage, usage limits, etc. are set differently as determined by the Company (including free Plans such as Free-Trial and Free and paid Plans such as Basic, Pro and Expert; the specific names may change according to the Company's policy).
18. Credits : Refers to in-service usage units that users purchase in advance to use additional usage after exhausting all usage provided by their Plan in the Bio Co-Scientist Lab space, which are accumulated and managed on a per-Lab space basis.
19. Paid User and Free User : A Paid User refers to a user who uses a paid Plan in the Bio Co-Scientist Lab space (including members invited under a paid Plan purchased by the Administrator and users who use the service under a separate individual contract with the Company), and a Free User refers to a user who uses a free Plan such as the Free-Trial Plan or the Free Plan.

### 3. Posting and Effect of the Terms

1. These terms apply to all users of HyperLab.
2. The Company will post the contents of these terms on the service page so that users can easily know them.
3. The Company will post the content of these terms, the company name, representative's name, address of the place of business, phone number, email address, company registration number, mail-order business report number, and personal information manager, etc., on the service screen so that users can easily know them. The Company may allow users to view these terms through a linked screen.
4. These terms apply from the day the user agrees to these terms until the user withdraws. However, some provisions of these terms may remain effective even after the user withdraws.
5. The Company takes the necessary technical measures so that users can print and check the entirety of these terms.
6. The Company may establish and operate separate detailed terms, operation policies, usage guidelines, etc. (hereinafter collectively referred to as 'Operation Policies, etc.') to announce and determine the content to be applied to the details of the service as necessary. The Company will post the Operation Policies, etc., on the service page so that users can easily know them, or if it is difficult to post them due to operational needs or circumstances, notify the users in the manner specified in these terms. The Operation Policies, etc. form part of the service agreement within the scope delegated by these terms, and if the content of the Operation Policies, etc. conflicts with these terms, these terms shall prevail.
7. Provisions of these terms that are specified to apply to a particular type of Lab space apply only to the use of that type of Lab space, and all other provisions apply in common to all types of Lab space. If an individual contract separately concluded between the Company and the user (including an Enterprise contract) provides otherwise than these terms, the individual contract shall prevail.

### 4. Provision and Change of Service

1. The Company provides the following services to users; however, for business reasons, the company may implement and provide only some of the following services:
   1. Small Molecule Discovery Lab space service, which provides artificial intelligence prediction models and collaborative spaces for customers, including drug development researchers.
   2. HS-X service, which discovers active compounds (Hit Compounds), generates and synthesizes molecules, and delivers the results according to user orders.
   3. Bio Co-Scientist Lab space service, which supports the search and organization of research literature, discussion of research directions, interpretation of results, report writing, etc. through conversational artificial intelligence and, where necessary, provides computational functions such as protein structure prediction, binding prediction and data analysis.
   4. Basic information providing services such as the introduction of the Company's services, price plan guides, and purchase/payment services.
   5. Post-technical support services for service users, such as service updates and system checks.
   6. Other services implemented by the Company to be available to users.
2. The Company can post the specific content of the services mentioned in paragraph 1 through a separate guide page within the service.
3. The Company may change all or part of the services being provided as necessary for operational and technical needs if there are substantial reasons.
4. If the Company changes the content of the service agreed upon with the user to enter into a service contract according to paragraph 3, the Company will notify the user in the manner specified in these terms.
5. If the change in service content is significant or significantly disadvantageous to the user, the Company will notify the user in the manner specified in these terms and obtain consent.
6. The company may provide the HS-X service and other services in collaboration with its partners, subject to the user’s consent.
7. If the user wishes to use individual services other than the basic services provided by the Company, the user may need to enter into a separate contract through consultation with the Company. In the case of a separate contract, these terms are considered the basic contract.
8. The Company may have users select a type of Lab space when creating a Lab space, and the functions, terms of use and billing methods provided for each type of Lab space may differ as determined by these terms, the Operation Policies, etc. and the service page.
9. Services provided by the Company using generative artificial intelligence, such as the Bio Co-Scientist Lab space, are operated based on such artificial intelligence. In accordance with relevant laws, the Company notifies users of this fact in advance and indicates that the Output has been generated by generative artificial intelligence.
10. Output generated by generative artificial intelligence may contain inaccurate or incomplete content or content that differs from the facts, and the Output does not replace professional judgment such as medical diagnosis or prescription. Users must verify the accuracy and suitability of the Output themselves before using it for research or decision-making.

### 5. Establishment of the Service Use Agreement

1. The service use agreement is established when the user fills in the necessary information according to the form set by the Company, agrees to these terms, applies for membership and service use, and the Company approves it. The time of establishment of the use agreement is considered the time when the applicant expresses their agreement to these terms.
2. In the following cases, the Company may refuse or postpone the application for membership and service use :
   1. If the applicant has previously lost membership qualifications under these terms or has a history of being restricted from using the service.
   2. If there is a history of causing service disruptions by using the service for purposes not intended in the past.
   3. If it is not the real name or someone else's name is used.
   4. If there is falsehood, omission, or error in the content of the application for use.
   5. If the application is made for the purpose of undermining public order or good morals, or with such an intention.
   6. If it is clear that the service was used for purposes other than normal use, such as criminal acts or repeatedly signing up and withdrawing membership over a certain period.
   7. If the applicant has a history of using the service together with other users with one account.
   8. If there is a risk of interfering with the Company's business or causing disruption to the service.
3. In the case of the previous paragraph, the Company will notify the applicant of the refusal or postponement through the email provided by the applicant.
4. Children under the age of 14 (for users residing in countries other than the Republic of Korea, if the minimum age at which a person may consent to the processing of personal information without the consent of a legal representative under the laws of that country is higher than 14, persons under that age) may not register for the service, and a minor (meaning a minor under the laws of the country in which the user resides) who wishes to use Paid Services must obtain the consent of a legal representative. A Paid Services agreement entered into by a minor without the consent of a legal representative may be cancelled by the minor or the legal representative in accordance with relevant laws.

### 6. Suspension and Restriction of Service

1. The Company provides services without interruption 24 hours a day in principle.
2. However, if there is an impediment to the use of services due to reasons such as equipment inspection, national emergency, natural disaster, or other force majeure, the use of all or part of the services may be exceptionally restricted or suspended.
3. If it is essential for service provision, the Company may conduct regular inspections, during which time the use of services may be restricted.
4. In the case of paragraphs 2 and 3, the Company will notify customers in advance and may announce it by posting it on the service page. However, this does not apply in cases beyond the Company's control.

### 7. Company's Obligations and Confidentiality

1. The Company strives to provide stable and continuous services.
2. If a disruption that affects the normal operation of the service occurs, the Company will strive to recover as quickly as possible.
3. The Company does not access customer information related to the service or process data for purposes other than those stated in these terms. Specific matters concerning the Company's access to and use of data are set forth in Article 23.
4. The Company will not provide, disclose or leak to third parties, or use for any purpose other than those under these terms, any confidential matters, including all information of the user processed in connection with these terms and the service (including but not limited to trade secrets, management information, customer information, etc.), during the term of the use contract or after the expiration or termination of the use contract, without the prior consent of the user (including consent by electronic means).

### 8. User's Obligations and Precautions

1. The user must comply with relevant laws, these terms, detailed terms, notices announced by the Company, operation policies, etc.
2. The user must not engage in activities that interfere with the Company's business or the use of services by third parties.
3. The user must not engage in acts that adversely affect the HyperLab service intentionally or negligently.
4. The customer is responsible for backing up their data and managing it at their own risk.
5. Without the explicit consent of the Company, the user may not transfer, gift, allow the use of, or provide as collateral their right to use the service to others.
6. The user must not cause any of the reasons listed in Article 9, paragraph 1.
7. The user must not engage in any of the following acts using the service:
   1. Using the service for the development or manufacture of weapons of mass destruction, such as biological or chemical weapons, or for the purpose of causing serious harm to people or the environment
   2. Using the service to carry out research that requires permission, approval, etc. under relevant laws without such permission or approval
   3. Accessing the service abnormally by automated means, reverse engineering or replicating the service or the artificial intelligence models used by the Company, or using them to develop a competing service or model
   4. Attempting to circumvent or disable security or safety measures applied by the Company to the service
   5. Entering personal information, trade secrets, etc. of third parties without lawful authority

### 9. Termination of the Service Use Agreement

1. In the following cases, the Company may unilaterally terminate the service use agreement :
   1. If the user uses the service for purposes other than its original intention or connects with such intent without the Company's consent.
   2. If the user transfers or distributes their account to a third party without the Company's consent, allowing a third party (others) who is not the originally authorized user to use it.
   3. If the user engages in acts of registering for membership, changing the service contract, purchasing, and subscribing to∙using the service by falsifying facts, using the name, payment information of a third party without authorization, or using someone else's mobile phone inappropriately.
   4. If the user engages in any act that infringes on the copyright, trademark rights, design rights, patent rights, business rights, and other intellectual property rights and tangible and intangible property rights of the Company or a third party.
   5. If the user stores, uses, or transmits data containing computer software viruses or other computer codes, files, programs designed to interfere with or destroy the normal operation of computer software, hardware, telecommunications equipment.
   6. If the user spreads false facts about the Company or damages the credit or reputation of the Company, thus unfairly tarnishing the Company's image.
   7. If any of the reasons listed in Article 5, paragraph 2, occur or are discovered posthumously.
   8. If the user engages in any of the acts listed in Article 8, paragraph 7.
2. The customer may terminate the service use contract and withdraw their account at any time according to their will. The Company, in principle, processes the procedure for deletion of member registration within 5 days after receiving a withdrawal request, but according to the Company's privacy policy, the user's personal information may be deleted after a certain period or the retention period prescribed by laws for the purpose of preventing misuse of the service after the user's withdrawal. However, if there is an unpaid debt to the user or there is a need to maintain the service use contract, the withdrawal request may be refused.

### 10. Service Subscription∙Use Contract

1. The Company may determine the types, options, subscription∙use fees (regardless of the name, including usage fees, etc.), use period, discount rate, and other subscription∙use conditions of the service according to the Company's policy. The content related to the above fees and conditions will be announced to the user through the operation policies, etc., or the service page, or by notifying the user of the fees and conditions through the methods specified in these terms or by posting them on the service subscription∙use application and payment screen. However, the Company may differently determine the subscription∙use fees and conditions according to the individual contract content with the user.
2. The user applies for service subscription∙use within the Company's service page in the following manner or a similar method :
   1. Selection of the type and other options of the service to be subscribed to∙used
   2. Confirmation of the contents of the terms, operation policies, etc., subscription contract-related guidelines, and other matters related to subscription∙use
   3. Selection and payment of the payment method
3. Despite paragraph 2, the Company may allow the user to apply for service subscription∙use outside the Company's service page through the Company's email communication or any other method, assuming the conclusion of a use contract under these terms with the user :
   1. Delivery of the purchase intention after selecting the service type and options according to the guidance of the Company
   2. Confirmation of the contents of the terms, operation policies, etc., subscription contract-related guidelines, and other matters related to subscription∙use according to the guidance of the Company
   3. Payment according to the guidance of the Company
4. The Company may not accept the subscription∙use application under paragraphs 2 and 3 in the following cases :
   1. If there is falsehood, omission, or error in the application content
   2. If it is found or suspected that the subscription∙use applicant has a history of being restricted from using the Company's services
   3. If any of the reasons listed in Article 9, paragraph 1, applies
   4. If accepting the subscription∙use application is judged to significantly hinder the operation of the Company's services
5. The Company may modify or change the subscription∙use fees and conditions, etc., of the services mentioned in paragraph 1 as necessary for operational and technical needs, and in this case, may announce the changes through the operation policies, etc., or the service page, or notify the user by the methods specified in these terms as needed for service operation.
6. Plans and Credits of the Bio Co-Scientist Lab space are governed by Articles 14 through 17, and this Article and Article 11 apply to matters not set forth in those Articles.

### 11. User's Obligation to Pay Subscription∙Use Fees

1. The user must pay the Company the subscription∙use fees calculated based on the service type, usage period, discount rate, etc., announced through the operation policies, etc., or the service page, or selected through paragraphs 2 and 3 of Article 10, at the cycle determined at the time of subscription∙use application (prepayment, annual payment, monthly payment, etc., regardless of the type) using the payment method specified in Article 19. However, if the user and the Company have agreed to pay the fee according to an individual contract, the fee must be paid according to the method determined by that contract content.
2. The Company may claim a late payment interest calculated at a monthly rate of 1% for the subscription∙use fees and other fees payable by the member in case of default as mentioned in paragraph 1.
3. If there are changes in the method of calculating subscription∙use fees and the payment method, etc., the Company will notify the user in advance through the operation policies, etc., the service page, or other methods specified in these terms before applying the changes.

### 12. Termination of Service Subscription∙Use Contract and Refund of Payment Fees for the Small Molecule Discovery Lab space

1. When a user terminates their service subscription or use contract, if any payment has already been received, the Company will proceed with a refund based on the provisions specified in this Article. However, refunds for Plans and Credits of the Bio Co-Scientist Lab space are governed by Article 17.
2. The company will issue refunds under the following circumstances, although if there was a period during which the paid service was available for use, the amount corresponding to that period will be deducted from the refund:
   1. If the service was unavailable due to network or system failures attributable to the company.
   2. If the use of paid services was hindered due to faults on the part of the company.
   3. If a user of a term-based service ticket requests a refund for the remaining period until the expiration date.
   4. If a user who purchased Hyper screening points requests a refund within the eligible period (within 30 days from the purchase date) and within the eligible usage range (less than 30% of the purchased Hyper screening points used).
   5. Other situations as defined by the sales terms and conditions.
3. The company refunds users based on a pro-rated fee calculated from the total usage fee without any applied discounts.
4. The company will not refund the cost of purchased Hyper screening points under the following conditions:
   1. If more than 30 days have passed since the purchase date of the Hyper screening points.
   2. If more than 30% of the purchased Hyper screening points have been used.
   3. If the purchased Hyper screening points have expired.
5. In the following cases, the company will not refund the usage fee to the user, and may additionally claim damages from the user:
   1. When the paid service is used as a monthly subscription without any fault on the part of the company.
   2. Other cases where the refund of service fees is deemed inappropriate as defined in the terms of sale.
   3. When the termination of the paid service usage is due to the user's fault under Article 9, Section 1.
6. Refunds can be requested by users through inquiries within the service. The effect of the refund request becomes valid when the company receives the user's expressed intent. Upon receipt of the user's request, the company will respond to the user without delay, acknowledging the receipt and processing of the refund request.
7. Once the company confirms a user's refund request and there is a refund amount to be processed, the company will request the payment service providers to halt or cancel the billing charge, adhering to the principle of refunding via the same payment method used by the user for payment. However, there can be differences in the refund methods, permissible refund periods, and other conditions for individual payment methods, which may have been previously announced by the company through emails, service announcements, or service consultation channels, and in the following cases:
   1. Payment methods such as credit cards that require confirmation of receipt before processing a refund.
   2. Cases where the payment service provider has set terms for halting billing or cancelling payments in agreement with the company, and the refund request is made after these terms have expired.
   3. Situations where the user does not immediately provide necessary information or documents required for processing the refund (e.g., failing to submit a copy of an ID card and account details for cash refunds, or providing an account in someone else’s name).
   4. Cases where there is an explicit declaration of intent from the user regarding the refund.
8. The company can process refunds deducting incidental costs and fees that it has incurred or will incur, in accordance with the "Content User Protection Guidelines" established under Article 28 of the "Content Industry Promotion Act."
9. The company is not obligated to refund any fees for paid services that the user has acquired for free, whether through receiving them as gifts, promotions, or other means where the user has not directly paid any cost.
10. If a user violates any obligations set forth in these terms and conditions, the company may take actions such as dissolving the contract, terminating it, restricting service use, or claiming damages. If there is a refundable amount after the termination of the contract, the amount that the user is responsible for will be deducted within a certain range before the refund is issued. In this situation, the user may file an objection according to the procedures established by the company. If the company confirms the objection as valid, it may resume the use of the service. Additionally, if the user proves that there was no intentional fault or negligence on their part, the company will extend the service period by the duration the service was suspended.
11. In the case of paid services under a monthly subscription initiated by the user’s application or consent, if the user fails to pay the service fee, a grace period of 3 days from the date the delinquency occurs is applied. During this grace period, the user can continue to use the service normally, and the company will periodically attempt to collect the overdue payment. If the payment remains delinquent beyond these 3 days, the ongoing paid service may automatically be terminated. Therefore, users who wish to maintain their paid services should take measures in advance to prevent non-payment of fees or delinquency in their payment methods.
12. When a user who is using a paid service decides to withdraw, the paid service is immediately terminated. In this case, the user's information and service usage details are handled according to these terms and the Privacy Policy, except in cases specified by relevant laws.

### 13. Tokens of the Small Molecule Discovery Lab space

1. Users can purchase tokens for the use of services such as the HS-X service in the Small Molecule Discovery Lab space, as announced in the operational policy or on the service page. Users must pay for the tokens using the payment method specified in Article 19. However, if a separate agreement between the company and the user stipulates payment, then payment must be made according to the terms of that agreement.
2. If a user fails to pay the token purchase price or other dues as stipulated in paragraph 1 of this article, the company may charge the user a late interest rate of 1% per month.
3. Users can use tokens to access services such as the HS-X service, in accordance with the information announced in the operational policy or on the service page. Tokens must be used within five years from the date of purchase.
4. The company will notify users in advance of any changes to the token pricing calculation method, payment method, or usage method, through the operational policy, service page, or by methods specified in these terms and conditions.
5. Tokens under this Article may be used only in the Small Molecule Discovery Lab space and may not be converted into or combined with Credits of the Bio Co-Scientist Lab space.

### 14. Plans of the Bio Co-Scientist Lab space

1. The Company provides free Plans (the Free-Trial Plan and the Free Plan) and paid Plans (the Basic Plan, the Pro Plan and the Expert Plan) in the Bio Co-Scientist Lab space, and specific terms of use for each Plan, such as fees, usage limits and available functions (including GPU-based functions, member invitation and the availability of additional Credit purchases), are posted on the service page.
2. Plans are subscribed to on a per-user basis, and only the Administrator of the relevant Lab space may purchase, change or cancel Plans.
3. The member invitation function is provided only under the Pro Plan and the Expert Plan, and the Administrator may invite members within the number of Plans purchased. The number of Plans that may be purchased through the service page is up to 10 seats, including the Administrator, and users who wish to use the service for 11 or more persons or under conditions different from the standard Plans must enter into a separate individual contract (Enterprise contract) with the Company.
4. The Free-Trial Plan is provided once per account for 7 days without registration of a payment method. When the Free-Trial Plan period ends, the remaining usage (including Credits) provided under the Free-Trial Plan expires and the user's Plan automatically switches to the Free Plan; it will not be switched to a paid Plan, and no fees will be charged, without the user's separate consent.
5. If a user exhausts all usage limits of their Plan, the use of the service may be restricted for the relevant period, and a user on a Plan that allows additional Credit purchases may continue using the service by purchasing Credits under Article 15.

### 15. Credits of the Bio Co-Scientist Lab space

1. The Administrator of a Lab space using the Basic Plan, the Pro Plan or the Expert Plan may purchase Credits in advance in the payment units set on the service page. Credits cannot be purchased under the Free-Trial Plan or the Free Plan.
2. The purchase units of Credits, the Credits provided for each purchase unit and the list price per Credit are posted on the service page.
3. Credits are managed as a shared balance on a per-Lab space basis, and the Administrator may set Credit usage limits for each member. The purchase of Credits does not expand the scope of available functions.
4. Usage resulting from use of the service is first deducted from the usage provided by the Plan, and is deducted from Credits only after the usage limits of the Plan have been exhausted. If Credits consist of multiple purchases, Credits are deducted first from the purchase whose expiration date comes earliest.
5. Credits are valid for one year from the date of purchase for each purchase and, within the validity period, are carried over and do not expire on a monthly basis. Credits whose validity period has passed expire, and the Company notifies users of the scheduled expiration and the number of Credits scheduled to expire 30 days and 7 days before the expiration date.
6. Even if the subscription to a paid Plan is cancelled or terminated, remaining Credits are preserved within their validity period, and users may use the remaining Credits if they subscribe to a paid Plan again within the validity period.
7. Credits may be used only within the services provided by the Company and may not be transferred or lent to third parties or exchanged for cash. However, this does not apply to refunds under Article 17.
8. The validity period and conditions of use of Credits provided free of charge by the Company through promotions, etc. are as separately determined and notified by the Company at the time of provision, and Credits provided free of charge are not eligible for refunds.

### 16. Recurring Payment and Change∙Cancellation of Plans of the Bio Co-Scientist Lab space

1. Paid Plans are provided on the basis that fees are automatically charged every month through the payment method registered by the user (hereinafter 'Recurring Payment'), and when a user first purchases a paid Plan, the Company informs the user of the payment amount, payment cycle, payment date and cancellation method and obtains the user's consent to the Recurring Payment.
2. The Recurring Payment date is the same day of the month as the date on which the paid Plan was first purchased, and if that day does not exist in the relevant month, the last day of that month.
3. If a Recurring Payment fails for reasons such as exceeding the limit or expiration of the payment method, the Company retries the payment every day for 3 days from the Recurring Payment date, and the user may continue to use the existing Plan during that period. If the payment is not made after 3 days, the Company may cancel the relevant paid Plan.
4. The Administrator may change the Plan to a higher Plan (hereinafter 'Upgrade') at any time, and an Upgrade takes effect immediately upon request. In this case, the Company charges the prorated difference between the fees of the previous Plan and the new Plan for the remaining period until the next Recurring Payment date.
5. If the Administrator changes the Plan to a lower Plan (hereinafter 'Downgrade') or cancels a paid Plan, the change or cancellation takes effect on the next Recurring Payment date, and users may continue to use the existing Plan until then. The Administrator may withdraw a Downgrade or cancellation request before the next Recurring Payment date.
6. If, as a result of a Downgrade or cancellation, the number of members exceeds the number allowed under the new Plan or the member invitation function is no longer provided, the Company deactivates, on the effective date of the change, the use of the relevant Lab space by the members designated by the Administrator (or, if the Administrator does not designate them, the members determined according to the criteria announced in advance on the service screen). Deactivated members cannot access the relevant Lab space, but data created by those members is not deleted and is preserved in the Lab space, and the Administrator may view and manage it. The Company notifies the Administrator and the members scheduled for deactivation of such fact and the effective date at least 7 days before the effective date of the change, and the Administrator may reactivate deactivated members by changing the Plan, etc.
7. If the Company increases the Recurring Payment fee for a paid Plan, it notifies users of the details of the increase, the effective date and the cancellation method within the period prescribed by relevant laws and obtains the users' consent. If a user does not consent to the increase, the Company does not charge the increased fee, and the paid Plan is terminated at the end of the usage period for which the fee before the increase was paid.
8. The Company clearly informs users of the cancellation method so that they can easily cancel the Recurring Payment on the service screen, and does not design the cancellation procedure to be more complicated than the sign-up procedure.

### 17. Refund of Paid Services of the Bio Co-Scientist Lab space

1. Fees for paid Plans are refunded as follows:
   1. If within 7 days from the payment date of the paid Plan (or, for a renewal payment made through Recurring Payment, the renewal payment date) and the usage and Credits provided under that payment have not been used: full refund of the payment amount
   2. If a user requests termination of a monthly paid Plan in a situation not falling under item 1: fees already paid are not refunded, and the user may use the service until the end of the relevant payment period.
   3. If a user who has prepaid fees for a period exceeding one month under an individual contract with the Company terminates the contract early: unless otherwise provided in the individual contract, the fees for the remaining period are refunded on a prorated basis
2. The payment amount for Credits is refunded for each Credit purchase as follows:
   1. If none of the Credits in the relevant purchase have been used: full refund of the payment amount
   2. If some of the Credits in the relevant purchase have been used: refund of the balance after deducting from the payment amount the number of Credits used multiplied by the list price without discount (the list price per Credit posted on the service page under Article 15, paragraph 2). In this case, the remaining Credits of the relevant purchase expire upon the refund, and if the amount to be deducted is equal to or greater than the payment amount, the refund amount is zero, but the Company does not charge the user any additional amount.
   3. Credits that have expired after their validity period: not refundable
   4. Remaining Credits whose use is restricted due to the cancellation or termination of a paid Plan: refunded in accordance with items 1 and 2
3. The Company displays on the Credit purchase screen, so that users can easily understand, the method of calculating the refund amount under paragraph 2 and the fact that the refund amount may accordingly be zero.
4. If a user applies for withdrawal while having remaining Credits or a remaining usage period of a paid Plan, the Company informs the user of the remaining Credits and how to apply for a refund during the withdrawal procedure.
5. Article 12 applies mutatis mutandis to matters not set forth in this Article, such as refunds where Paid Services cannot be used due to reasons attributable to the Company and the procedures for applying for and processing refunds.

### 18. Impossibility of Withdrawal of Subscription

1. The services provided by the Company are services for which withdrawal of subscription is impossible under Article 17, paragraph 2, item 5 of the Act on Consumer Protection in Electronic Commerce, etc. (hereinafter referred to as 'the Electronic Commerce Act'), and the user who has entered into a contract for subscription to the service with the Company cannot withdraw the subscription against the will of the Company. However, this does not apply to Paid Services whose provision has not commenced, or to the unused portion of divisible Paid Services such as Credits, tokens and Hyper Screening Points.
2. The Company takes measures to ensure that the exercise of the right of withdrawal of subscription, etc. is not hindered, such as clearly indicating the fact that withdrawal of subscription is impossible on the Operation Policies, etc. or the service page, notifying the user through the methods specified in these terms, or providing a free evaluation service for trial use.

### 19. Payment Methods

1. The payment method for the user to the Company can be one of the following methods available implemented by the Company. However, the payment method may be limited depending on the operating situation of the Company :
   1. Various account transfers such as phone banking, internet banking, mail banking, etc.
   2. Various card payments such as prepaid cards, debit cards, credit cards, etc.
   3. Online non-bank transfers
   4. Payment by electronic currency
   5. Other electronic payment methods, etc.
2. Service users of the Company can obtain a sales slip through the credit card company used at the time of payment. The Company provides tax invoice issuance, cash receipt issuance, and other receipt issuance requests if requested by the purchaser, and the Company can fulfill them in an appropriate manner depending on the user's payment method.

### 20. Limitation of the Company's Liability

1. The customer is responsible for adding, deleting, and changing the data of the member, and the Company has no obligation to intervene in disputes between the customer and the member or between customers and members, nor is it liable for damages resulting from such disputes.
2. All experiments, analyses and uses of Output conducted within the Lab space are under the authority and responsibility of the user, and the Company is not responsible for the content and results of such activities.
3. The Company is not liable for service interruptions or usage disruptions due to the user's fault, and if the telecommunications business operator stops or does not provide telecommunication services normally, causing damage to the user, the liability is exempted.
4. The Company does not bear the obligation to back up data and is not responsible for problems arising from the user not backing up data.
5. The Company is not responsible for damages caused by the user's intentional or negligent actions.
6. The Company's exemptions from liability under this Article and other provisions of these terms do not apply to damages caused by the intentional misconduct or gross negligence of the Company.

### 21. Compensation for Damages

1. If the user violates the provisions of these terms and causes damage to the Company, the user must compensate the Company for the damage.
2. If the user uses the service and, due to illegal acts or violations of these terms, the Company receives claims for damages or various objections from third parties other than the user, the user must compensate for all damages resulting from it.
3. If the Company causes damage to the user by violating these terms intentionally or negligently, the Company will compensate the user for the damage in accordance with relevant laws.
4. The Company's liability for damages incurred by the user due to the Company's ordinary negligence is limited to the greater of the total fees actually paid by the user to the Company during the 12 months immediately preceding the date on which the damage occurred or USD 100. However, this limitation does not apply to damages caused by the intentional misconduct or gross negligence of the Company, damages to human life or body, or cases where liability cannot be limited under relevant laws.

### 22. Ownership of Rights

1. The copyright and other intellectual property rights of HyperLab belong to the Company.
2. As between the Company and the user, the rights to the information of the projects and all data (including Input and Output) generated and stored by each user using the HyperLab service provided by the Company belong to the user and are managed by the user. However, data created by members in a Lab space is managed by the customer of that Lab space. Except as provided in Article 23, the Company does not access or use such data without the user's consent.

### 23. Access to and Use of Data

1. The Company processes users' data only within the scope of providing the service and the purposes set forth in these terms, and does not provide it to third parties without the user's consent.
2. The Company may use the Conversation Content of Free Users of the Bio Co-Scientist Lab space to improve the quality of the service and the performance of artificial intelligence models (hereinafter 'Product Improvement'). In this case, the Company processes Conversation Content only to the minimum extent necessary for Product Improvement and takes the protective measures necessary to ensure its security. However, if a Free User opts out of the use of Conversation Content for Product Improvement on the service settings screen, the Company does not use Conversation Content generated after the opt-out for Product Improvement.
3. The Company does not review or use the Conversation Content of Paid Users for Product Improvement, and the same applies to Conversation Content generated while a user was using a paid Plan even if the user later switches to a free Plan. However, if a Paid User submits Feedback under paragraph 4 or separately consents to use for Product Improvement, the Company may use it within that scope.
4. If a user submits a rating of or comments on a specific response (hereinafter 'Feedback') through the in-service rating function, etc., the Company may review and use the Feedback and the Conversation Content that is the subject of the Feedback for Product Improvement. The Company informs users of this fact on the Feedback submission screen.
5. Notwithstanding paragraphs 2 through 4, the Company may access users' data to the minimum extent necessary in any of the following cases:
   1. Where the user requests or consents to the review of data for inquiries, error reports, etc.
   2. Where unavoidable for the stable operation of the service, such as responding to service failures and detecting and responding to security threats
   3. Where it is necessary to verify a suspected violation of these terms or unlawful act, such as the acts listed in Article 8, paragraph 7
   4. Where required by law or requested by relevant authorities such as investigative agencies or courts through lawful procedures
6. When the Company accesses or uses data such as Conversation Content under paragraphs 2 through 5, it takes necessary protective measures, such as limiting access rights to the minimum number of persons and retaining access records, and bears the duty of confidentiality under Article 7, paragraph 4 with respect to the information contained in such data. If Conversation Content contains personal information, it is processed in accordance with relevant laws and the Privacy Policy.
7. When a Free User first uses the Bio Co-Scientist Lab space, the Company separately informs the user, in a way that is easy to understand, of the use of Conversation Content under paragraph 2 and how to opt out.
8. The use of Conversation Content under paragraph 2 applies only to Conversation Content generated on or after the effective date of these terms, and the Company does not use data entered or generated by users before the effective date of these terms for Product Improvement without the user's separate consent.

### 24. Amendment and Change of the Terms

1. The Company can amend these terms within the scope not violating the "Regulation of Standardized Contracts Act", "Act on Consumer Protection in Electronic Commerce, etc.", "Installment Transactions Act", "Door-to-Door Sales, etc. Act", and other related laws.
2. When the Company amends the terms, it will specify the application date and reason for amendment, post it along with the current terms in the manner specified in paragraph 1 from 7 days before the application date of the amended terms to a considerable period after the application date, and the amended terms will take effect on the application date. However, if the amendment is disadvantageous to the user, it will be posted on the service page from 30 days before the implementation date to a considerable period after the implementation date, and provided through email or mobile phone, etc., so that the user can recognize it in any reasonably possible manner.
3. Despite the previous paragraph, if the Company clearly notifies or announces that 'if you do not express your objection until the implementation date of the amended terms from the notice date, it will be considered as consent', and the user does not express an objection, it is considered as consent to the changed terms. If the user does not agree to the amended terms, the user can terminate the use contract according to the provisions of these terms.
4. If the Company changes the terms of use of Paid Services to the disadvantage of users, the changes in principle apply only to Paid Services newly purchased after the change, and increases in Recurring Payment fees are governed by Article 16, paragraph 7. If a user terminates the use contract because the user does not agree to the change, the Company will issue a refund in accordance with Articles 12 and 17.

### 25. Notification to Users

1. When the Company has something to notify the user, it can notify individually through the email address, phone, and other contact information disclosed by the user, or notify individually through popup messages, notification messages, etc., on the service page. However, if individual notification is difficult due to the user not providing contact information, changing it, not using the service, etc., the Company can substitute individual notification by posting on the bulletin board, etc., for more than 7 days.
2. For notifications to all users, the Company can substitute the individual notification in the previous paragraph by posting on the Company's bulletin board for more than 7 days. However, for matters that have a significant impact on the user's transaction, it will be notified in the same manner as the previous paragraph.

### 26. Governing Law and Jurisdiction

1. In case of a disagreement or dispute related to the use of the service between the Company and the user, both parties should resolve it amicably through mutual agreement.
2. The interpretation of these terms and disputes between the Company and the user will be governed by the laws of the Republic of Korea.
3. The court having jurisdiction over lawsuits concerning disputes arising between the Company and the user will be determined in accordance with the Civil Procedure Act.

### \[Addendum]

1. (Effective Date) These terms apply from November 4, 2026. However, for users who registered before the effective date of these terms, the amendments to Article 21, paragraph 4 and Article 23 apply from November 9, 2026.
2. (Transitional Measures) For Paid Services purchased in the Small Molecule Discovery Lab space before the effective date of these terms, such as tokens and Hyper Screening Points, the terms of use and refund criteria set forth in the previous terms apply.